Frequently Asked Questions

Create your account, then click "Create Guidebook" from your dashboard. Give it a name, add your branding, then start adding stops with photos, descriptions, and maps. You can preview it on your phone at any time.

No. Guidebooks work in any mobile browser. Guests just tap a link or scan a QR code and they're in. No app store, no friction.

You set a unique code for each guide on your team (like "EMILY123") when you add them to your account. When a guest opens the guidebook, they enter their guide's code and the guidebook personalizes itself with that guide's photo, bio, and tip links. One guidebook per experience covers your entire team. Any guide can host that tour by entering their code. No duplicate guidebooks needed.

Less than 5 minutes to get your first working guidebook up, using our guidebook importer (which pulls content directly from a URL on your website) and our AI writing assistant. Refining a guidebook takes a little longer: looking up historical photos, gathering pictures of stops or partners, adding website and social media links for everybody. That part is more of an investment when you have the time.

General rule: one guidebook per experience. If you offer a food tour and a history walk, that's two guidebooks. You might create extras for seasonal variations or different group types, but you do not need separate guidebooks for each guide. You set a unique code for each guide, and when a guest enters that code, the guidebook personalizes automatically.

You can upload images to your cover page, stop pages, welcome page, and more. Images should be portrait-oriented for the best mobile experience. Video and audio storytelling are coming soon, great for narrated stops or welcome messages that feel personal even when you're not there. Founding Members get them first as they ship.

Yes, that's exactly how it's designed. Each guide has a unique code. When a guest enters the code, the guidebook shows that guide's photo, bio, and tip links. You maintain one guidebook per experience, and any guide on your team can host that tour by entering their code.

Yes. The guidebook editor lets you enable, disable, and reorder pages to match the flow of your tour. Turn off pages you don't need and arrange the rest in whatever order works best for your guests.

By default, every time a guest accesses your guidebook, they enter their email address before they can view the content. You can turn email capture on or off, and choose whether it is required or optional. When captured, emails are stored in your account, segmented by whether the guest is a local or a visitor, and tied to the specific experience and guide. You own that data and can export it anytime.

Each unique email address captured through your guidebook counts as one contact. If a guest accesses the same guidebook multiple times, they only count once. The limit resets every month.

Yes. You can export your full contact list as a CSV at any time from your dashboard. Use it to import into your email marketing platform, CRM, or anywhere else you manage your guest relationships.

Annual billing can save you up to 20% compared to monthly. Both options give you the same features and limits. You can switch between monthly and annual at any time from your account settings.

Yes. You can upgrade or downgrade at any time from your account settings. Changes take effect on your next billing cycle. If you upgrade mid-cycle, you get immediate access to the higher tier's features.

The Founding Member program is a limited offer for the first 20 operators who want a direct line to shape what gets built. The price locks forever at $149/month (or $125/month on annual). You get every roadmap feature first as it ships (analytics, video and audio storytelling, corporate group guidebooks, cross-sell and upsell, guest surveys), a Founding Member badge in your account, and a partnership feature on our site when your work helps move the platform forward. Learn more about becoming a Founding Member →

We don't offer prorated refunds for partial billing periods. When you cancel, you retain access through the end of your current period. If you have a special circumstance, contact us and we'll do our best to help.

Guides receive an invite email with a link to create their account. Once logged in, they can see the guidebooks in your account, make edits, update their profile, and manage their tip links. Each guidebook has its own QR code that any guide can share with guests.

Yes. Guides can update their photo, bio, social links, and payment preferences from their dashboard.

Each guide adds their Venmo, Cash App, or PayPal link in their profile. When guests view the guidebook, they see a tip button that links directly to the guide's preferred payment method. Guides keep 100% of tips. Digital Guidebooks doesn't take a cut.

Yes. Every guide on your team has a code that works on any guidebook in your account. If your company offers a food tour and a history walk, the same guide's code personalizes both. Their profile (photo, bio, tip links) appears on whichever guidebook the guest is using.